Policies and FAQs
Shipping Policy
- Your order will be processed within 48 hours, Monday through Friday, excluding holidays.
- Shipping charges will be calculated at checkout. At this time we currently offer an $8.00 flat-fee rate. As of December 2024, orders placed will be shipped via UPS Ground as we have been having some issues with USPS Priority Mail delivering in a timely manner. Once picked up by the carrier, the package should arrive within 1-3 business days, barring complication. *This applies to the lower 48 states only.
- We offer free Ground/Priority shipping with any order over $75.00. *Again, lower 48 states only.
- Once an order is fulfilled, tracking will be provided via email. You should also receive another email confirmation with an expected shipping date.
- Please ensure that you have entered the correct address. We are not responsible for a package not being delivered due to errors in the address you provided at the time of your order.
- If you haven't received your package within 10 days after shipping confirmation, reach out to us and provide all pertinent information so that we can look into the situation.
- Whispering Woods Soapery has made every effort to ensure your order is packed securely and correctly. Should you receive the wrong product or experience leakage/spillage from any containers, immediately reach out to whisperingwoodssoapery@gmail.com and include a photo of the incident/mistake. We will be more than happy to make things right for you! Please note: packages that arrive damaged from transit will be addressed on a case-by-case basis, though we will certainly do our best to reach a satisfactory solution.
- International shipping and U.S. shipping to Hawaii or Alaska is unfortunately not available at this time.
- Due to the nature of handmade items, especially soap, we will not accept returns.
- If you are unsatisfied with your purchase for any reason, please contact us at whisperingwoodssoapery@gmail.com in order to allow us a chance to work with you in order to rectify the situation.